As your dress is made especially for you, to your dress size and height, we are unable to offer returns.
All our items undergo high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard. In the unlikely circumstance of a manufacturing fault, items can be returned for a replacement or repair. In this case, you must contact CS@gracepleats.com.au within 3 days of receipt of the item, and returned to us within 7 days if located in Australia and 14 days for overseas customers.
Postage will be paid by us in the event of a manufacturing fault, however for any alterations due to changes in size or customer fault, freight and alteration costs will be on-charged to the customer. Any dresses being returned must be returned in the original packaging.
While we will make your order according to the measurements provided, it is only basic custom sizing. Every body is different and your dress may need some tweaking in alterations to fit you like a glove.
As all of our products are hand-sewn and custom-tailored, the finished product may vary by approximately one (1) centimeter in either direction of the specified measurements.
If upon receiving your dress(es) you are not happy with the fit, we welcome you to contact our consultant or directly send email to our customer service team (CS@gracepleats.com.au) for full assessment before making any alterations. If you choose not to contact us for assessment, you are liable for any alterations costs.
If the misfit is solely caused by us, we will provide free alteration as soon as possible. If the misfit is solely caused by your negligence, you can place an alteration service order and send the dress to our local showroom. If the repair is major change, and it need to engage the designer, please contact us.
If you need to cancel your order in extreme circumstances, you can only do so providing your gown hasn’t begun production. You must contact CS@gracepleats.com.au to discuss the circumstances surrounding the cancellation well in advance of your production date. Below is our cancelation policy and related fee occurred within different circumstances:
There is a $50 cancellation fee to cover the cost of administration, resource preparation and pattern production associated with your order.